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Data Security & Privacy

Updated

Which car data does smart charging use?

Smart charging only uses the car data it needs to plan charging:

  • Battery level and state of charge
  • Plug status: plugged in or not
  • Charging status: charging or stopped
  • Location: only to check whether the car is at a smart charging location
  • Time to full: the estimated charging time

Smart charging does not use data about your doors, windows, climate or driving.

Who processes the data?

Gridio is the company that runs smart charging for the app. Gridio processes the car data.

  • If your app comes from your energy supplier: your energy supplier is responsible for your account data. Gridio processes it on their behalf.
  • Car data from your car brand: this is shared under a separate agreement.

All data is handled under the European data protection rules (GDPR).

How is the data protected?

  • Hosting on AWS with two-factor authentication
  • Encrypted databases
  • HTTPS only for all access
  • Secure login with your car brand: you log in on your car brand's own page, using OAuth2
  • Protection against common web attacks such as XSS, CSRF and SQL injection
  • Access tokens are encrypted and never shown

All data exchange with car brands goes through their official interfaces and follows their security rules.

Removing access

Remove the car in the app to stop smart charging from using its data. Changing the password of your car account also ends the access.

Privacy policy

For privacy questions, contact the support team of your app. If your app comes from your energy supplier, that is your energy supplier's customer service.